FAQ's

The customer has to submit the KYC details along with the required documents at the time of buying the device. It is the responsibility of the Dealer/Relationship Manager/Accessory Executive to ensure the completion of KYC. As per the process, once the sale is completed in DMS, an automatic trigger will go to the service provider for activation of the device. The device shall get activated within 30 minutes of sale/vehicle delivery.

It can’t be done. The device is paired to a car. It is not permitted to swap the device from one car to another car.

Yes, it can be removed as per user discretion. But it cannot be shifted from one car to another car.

No, the previous owner’s data cannot be shared with the new owner. It is the responsibility of the previous owner to complete all the formalities pertaining to transfer of ownership before the sale of vehicle.

The customer has to visit to the nearby dealership/workshop & complete all the formalities in order to deactivate the device.

Suzuki Connect can be downloaded from Google Play & Apple Store

Yes, you need a working data connection for the App to work and to provide you accurate information on near real-time basis.

No it doesn’t require any other App for it to work.

It can be updated through the Google Play Store & the Apple App Store like other mobile apps.

No, KYC will be available only at the dealership/workshop

Yes, the device can be purchased at any time.

Old data cannot be accessed after deactivation of device.

No, it won’t get deleted.

The customer will receive the SMS on their registered mobile no.

If the car is transferred to a new owner, it is the responsibility of the current owner to inform the new owner about the device. The new owner will then have to get the Suzuki Connect device transferred in his/her name by visiting any nearby dealership. At the time of transfer, the previous owner’s name, address and registered mobile no. will be replaced by the new owner’s details. The new owner of the vehicle will have to furnish the vehicle ownership proof (RC copy/Invoice Copy/Insurance copy) to the dealership. The dealership will also collect the completed KYC form from the new owner.

You will need any phone that has Android/iOS with compatible software version. You also need a working data connection in order to get information & alerts on your phone.

Yes, All Suzuki Connect fitted cars for a given user shall appear as a drop down list in side menu section of Suzuki Connect App. The data of any vehicle can be accessed by selecting the same from drop down list.

Yes, a user can register multiple units on the same number if they own more than one Maruti car.

For checking applicability of Suzuki Connect in your vehicle, refer to Maruti Suzuki's official website. If your vehicle is not equipped with Suzuki Connect, you can experience connected features through Suzuki Connect available in MGA

Our complete Privacy Policy will be made available during activation of the App on the smartphone.

No, any legally eligible car buyer (of the age of 18 and above) can use Suzuki Connect.

We respect your privacy and your data is absolutely safe and secure with our advanced firewalls and security systems. You can use this data for analysis of your driving habits and to keep a check on your vehicle.

No, all alerts are sent only to you. However, if police raises a warrant we might have to provide the data, if applicable, in accordance with the prevailing law.

Through the App notification.

Calling button of Suzuki Connect can be used for manually triggering car assistance.

Yes, the support is provided 24*7

A maximum of 5 geo-fences can be created at one point of time.

It mentions the radius.

Driver Score is calculated out of 100. It shows how the driver has fared on various driving parameters such as acceleration, speed, braking, driving duration, etc.

Towing shall be detected based on the tilt of the vehicle & change in vehicle coordinates while the car’s ignition is off. (However in case of flatbed tow away mechanism, since vehicle tilt is very limited, tow away alert might not trigger).

The system sees this as TRIP OFF therefore, only the last saved location and the vehicle details will be available.

The device needs to be in a good network zone for it to function. Also, a working data connection in phone is required to fetch information on the phone.

No. Currently, our map does not support parking level data.

Data upto 90-days old can be accessed. Please note that to access data, a max. of 30 days can be chosen at one time.

Though, the URL can be shared with unlimited number of people through WhatsApp, Facebook, etc. but a maximum of 10 persons can access the URL at one point of time.

Notifications through SMS/Email will be sent to the emergency contacts (in case of tow away, intrusion and vehicle crash) added by the App user. One can add maximum up to 5 emergency contacts.

No, it cannot be changed.

These factors are already considered and will not lead to a new Trip. However, in case the ignition is turned off during long hauls, it will account for a new trip.

When a car is not driven, the device can share the vehicle data for a few days (duration depends on the vehicle’s battery condition) in power-saving mode. Beyond this duration, the device will intelligently switch to a self-shut mode to avoid further discharge of vehicle’s battery.

The location of the car will be shared.

There is no limit to the no. of trips but the data will be stored for 90 days. Please note to access data, a max of 30 days can be chosen at one time.

Data is reasonably accurate. However, there might be error in certain instances due to poor network reception, GPS inaccuracies, etc.

The data is updated in near real-time

Driving Behaviour feature helps you analyse and better your driving performance based on various parameters such as acceleration, speed, braking, driving duration, etc.

Yes, the car can still be stolen. But Suzuki Connect endeavours to empower you with intrusion alert and all the relevant information via alerts. However, further action on the same will be a choice that you make. A vehicle can only be tracked as long as it is connected with the device. The device needs to be in a good network zone for it to function.

No, that’s not possible

SHVS factors are already considered and it will not account for a new Trip.

The Seat belt indicator function is only for the driver.

Yes. Although, user inference is required.

No, the notification messages are pre-set.

The specified speed limit range is 50-160 km/h. Yes, you can set a threshold value between this range.

Low Fuel Alert values for Petrol/Diesel/CNG are user-configurable at 20%, 30% and 40%. The user will also get an alert when the low fuel indicator on the speedometer is switched 'ON'.

It is browser-based.

Yes, the user can zoom in & zoom out on the map.

No, however vehicle location sharing feature is available.

No. It can only be cancelled.

No, it doesn’t show the traffic intensity

No, the trip reports are only for the user to review and analyse.

Trajectory is mapped to help the driver analyse his driving performance for a particular trip.

No. It will depend on their driving habits & other external factors like road conditions, etc.

Yes, if the alert setting is enabled.

The technician should reach within 1 hour. from the call logged time. However, it varies from location to location & depends on distance & traffic.

Nearest fuel station can be reached by searching for Fuel Station on Location screen, also when the Low Fuel alert is triggered.

No. You will only receive SMS & Email notifications for emergency scenarios/sign in. To provide hassle free and regulated alerts, SMS and email alerts will be sent only for critical notifications/alerts such as emergency alerts, tow away, signup OTP etc, all the other alerts will be application based. T&C apply

The URL of car’s location is shared.

No, to access the location one can open the location link in any app which supports map navigation.

Yes, it is necessary.

No. It is browser-based.

Yes, the user can Geo-Fence any location but only up to a maximum 5 Geo-Fence locations.

No, there will be no change in the terms & conditions of On-road Support Service.

Yes, the Suzuki Connect call centre team will proactively call/notify the customer in case any issue affecting the car is detected by the ECU. This preventive call will help you to take timely action to minimise the damage.

Typical parameters like acceleration, speed, braking pattern, driving duration, etc. are taken into account while calculating the driving score and determining the driving style. It will be accessible to the owner.

The parameters are applied in both the cases.

A user can consolidate a maximum of 5 consecutive trips at a given time.

Fuel efficiency (for petrol/diesel) is calculated based on the distance driven and the fuel consumed. It is similar to Fuel Efficiency Logic for Multi-Information Display (MID). Such data is not available for CNG vehicle.

Emergency contacts will receive the vehicle details & GPS coordinates which will help them to track the car.

During a major accident/crash (if airbags are deployed), notifications (with vehicle coordinates) will be shared with the emergency contacts. This will help them track the car and take necessary action.

Intrusion alert is sent to the customer and emergency contacts added by the customer when some unauthorized person is trying to break into the vehicle.

Customer can contact the call centre for help from our On-road Assist Team for Technician or Towing Support.

Our team will proactively call/notify the customer in case any issue affecting the car is detected by the ECU. Based on customer concurrence, our On-road Assist Team will contact them for Technician Support/Towing Support or request them to visit a nearby Authorised Service Centre

This function lets you keep a track of your car’s location on a near real-time basis.

Now, your loved ones can track or follow your car’s precise movement for a specified trip or time when you share your car’s location with them. This also allows them to follow your car’s precise movement all the way to your destination at the touch of a button.

The trajectory on the map indicates the route taken by your car from the point you started your trip.

If Engine ON • A/C switch on indication • Fuel level (Petrol/diesel/CNG) average percentage • Odometer reading • Seat belt driver status, If IG ON & IG OFF • Fuel Level (Petrol/diesel/CNG) average percentage • Odometer Reading • Battery Voltage (for battery health)

Ignition on: When the user turns the key to on their vehicle before turning the engine on. It allows him to use various features which are run by the vehicle battery. Ignition off: When the vehicle is in off state. Engine on: When the engine is in on state and vehicle is either running or idling.

This feature provides navigation assistance to you in case you want to walk to your car's precise location. Once you tap on the Navigate to Car icon, you shall be provided a navigation route to your vehicle.

The feature allows you to create a virtual boundary around your preferred location & as soon as the car enters or exits this area, you will receive an alert.

Step 1: Tap on ‘Add Geo-Fence’ on the Geo-Fence landing screen to navigate to ‘Add Geo-Fence’ screen. Step 2: Enter Geo-Fence details: Geo-Fence Location in the address bar, Geo-Fence Name, Select Circular Geo-Fence Shape, Select Geo-Fence Radius from the sliding bar. Step 3: Click on ‘Submit’ button to save the changes.

Step 1: Tap on ‘Add Geo-Fence’ on the Geo-Fence landing screen to navigate to ‘Add Geo-Fence’ screen. Step 2: Enter Geo-Fence details: Geo-Fence Location in the address bar, Geo-Fence Name, Tap on the map for desired points (at least three). Step 3: Click on ‘Submit’ button to save the changes.

It is a review of your recent trips for you to analyze your driving performance in greater detail.

The consolidated trip report will be saved in 'My Reports' section.

Wear Seat Belt Alert is sent to customer when vehicle is being driven by driver without wearing seatbelt.

AC Idling Alert is sent to customer when vehicle AC is ON, despite being in idling state [vehicle speed zero]

‘Manage Alerts’ is an alert setting mechanism that allows you to Enable/Disable the alerts basis your preference.

If the live data is not present, the icons will be greyed out.

Trajectory is removed. User will now see a blue marker depicting current position of vehicle. However, same can be seen in Trip Summary.

New Status that will be seen are: Ignition Off, Ignition On and Engine On

Suzuki Connect comes with host of safety features from tracking your car to geo fencing and Intrusion notification. The device also sends Preventive Functional alerts & Emergency notifications. Further, you can also track live status of your car diagnostics and location

New Status that will be seen are, Ignition Off, Ignition On and Engine On.

In total 5 trips will be displayed (including ongoing trip if any) by default, when user lands in Trip Summary screen, however, user can apply filter to see the desired trips.

If for Customer’s car, no GPS data is present at the server, we don’t know the vehicle location. Hence it shows India level map only.

Error message will be shown on app

Working of remote functions are subject to network conditions.

Once good network connectivity is established, data will be shown along with live location

Check the network conditions at vehicle side & retry

The trajectory on the map indicates the route taken by your car from the point you started your trip. Note - The trip trajectory shown on trip card is for illustration purpose only, kindly refer to the map view for accurate location.

Yes, it is possible to add stop points in an ongoing trip. However, functioning of this feature is subject to 3rd party navigation App.

It is possible to turn off the headlamp remotely. Due to regulatory requirements, turning on the headlamp is not permitted.

In case fuel level in car is not sufficient to complete the trip, this error message is shown. User can add a stopover as a fuel station to remove the error message and ensure filling of fuel so that it is sufficient to reach the mentioned destination.

Doors apart from hood & tailgate are shown in the dashboard status.

This message may be received in case the vehicle is located at a region with low network region

Notifications for vehicle malfunction will be sent through Suzuki Connect app. In case of multiple issues, notification for critical malfunction will be pushed. You may check the remaining malfunctions by accessing Vehicle health functionality in Suzuki Connect app.

To know about Suzuki Connect skill features, skill setup, skill FAQs, supported devices and more, please refer to the manual at Suzuki Connect Skill for Alexa Manual.

This could happen due to dynamic issues such as network etc. Wait for some time for the system to stabilize & check the status once again when car is parked in a location with good network.

Yes, in case your vehicle is equipped with this function. Since, these operations are performed remotely though Suzuki connect app, restore the mechanical switches as per the intended behavior in the next ignition cycle.